FAQ

Do you offer free shipping?

Yes. We provide free standard shipping on all orders delivered within the United States.

How long does order processing take?

Most orders are prepared and processed within 1–2 business days, Monday through Friday.

When will my order arrive?

After shipment, delivery takes 5–9 business days. Delivery times may vary depending on your location and carrier operations.

Which shipping carriers do you use?

We work with trusted delivery partners including UPS, USPS, and FedEx. The carrier selected for your order depends on destination and logistical requirements.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may be accepted before fulfillment begins. Once an order enters processing or ships, cancellation may no longer be possible.

What is your return period?

You may request a return within 30 days from the date your order was delivered.

How do I start a return?

Contact our support team with your order number and reason for the return. Once approved, return instructions will be provided.

Can I exchange an item?

Yes. If you would like a different item or variation, contact our support team and we will guide you through the exchange process based on availability.

What should I do if my order arrives damaged?

Please email us with your order number and clear photos of the item and packaging. We will review the situation and provide an appropriate resolution.

What if I receive the wrong item?

If the item received does not match your order, contact us with photos and order details so we can investigate and assist you.

Do you ship internationally?

Please review the shipping information available during checkout or contact our support team to inquire about delivery options outside the United States.

How can I check my order status?

You can track your order using the tracking link included in your shipping confirmation email. If you need additional assistance, our support team is happy to help.